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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lacey Carlson

May 12, 2026

5  out of  5
rating by Lacey Carlson
"I love everyone at Bob Watson’s office. They are so helpful and kind anytime that I call the office or I need anything. I could not ask for a better group of people to work with. Phenomenal customer service. Every person in the office is willing to go the extra mile for their customers. Every experience with anyone at Bob’s office is 10 out of 10."
We responded:
"Lacey, thank you so very much for the kind words. Providing kind and caring service is our number one priority. If you need anything in the future please let us know. Bob"
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LUXURIOUS BARBERSHOP

May 4, 2026

5  out of  5
rating by LUXURIOUS BARBERSHOP
"Terri the best"
We responded:
"Yes she is and always available to help in any way. Thank you for the compliment> Bob"
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Jerry Cooper

May 1, 2026

5  out of  5
rating by Jerry Cooper
"Always positive and helpful. Is able to answer all of my questions in a timely manner."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Jerry thanks again for the kind review!! Bob"
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Linda Marlene

April 27, 2026

5  out of  5
rating by Linda Marlene
"I have dealt with Bob and his team for 55 years. Couldn't be happier. My entire family is insured with State Farm through Bob Watson. Home, vehicles, rental property, motorcycles, classis car."
We responded:
"Linda, thank you so very much for the wonderful review. It means so much to us when clients and friends like you take the time to say so many nice things about us. As you know we always try to provide the very best service with every contact and always with a warm smile. Bob"
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Marcus Summers

April 14, 2026

5  out of  5
rating by Marcus Summers
"Always top of the line service from everyone in the office."
We responded:
"Marcus, thank you very much for the kind review. We strive to always provide the very best service possible to all of our clients. Hope you have a fantastic summer. Bob"
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Tatyana Legette

April 13, 2026

5  out of  5
rating by Tatyana Legette
"Terri was very helpful and has always gotten back to me promptly. Great communication!"
We responded:
"Tatyana, thank you for such a nice review. Terri always works so very hard to make every conversation and transaction as simple as possible. She is an amazing person. Bob"
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Josh Mormino

April 10, 2026

5  out of  5
rating by Josh Mormino
"Just WOW. I reached out to Bethany Morrison in need of Insurance and within 6 text messages and a 4-minute phone call I had car insurance that was $140 cheaper than what I had. Couldn’t recommend more."
We responded:
"Josh thank you for the wonderful review. Bethany always strives to be the best. She is kind and compassionate to everyone and loves to be helpful to every client. Bob"
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V V

April 9, 2026

5  out of  5
rating by V V
"Great experience. Highly recommend. Not sure how they beat competition rates but they do. Go see Bethany she will take good care of you."
We responded:
"V, thank you for taking your time to give us such a nice review. Bethany is an amazing person who always strives to be helpful to every client, Bob"
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David Fruits

April 8, 2026

5  out of  5
rating by David Fruits
"Our local office at Bob Watson SF always takes care of our needs. House and auto policy."
We responded:
"David, thank you for the great review. We always strive to be very helpful to every client. Great service is very important to our office. Please know we are always here for you. Bob"
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Amanda Canon

April 7, 2026

5  out of  5
rating by Amanda Canon
"I've worked with Terri Drummond for several years. She has always been very responsive and helpful in every situation."
We responded:
"Amanda, thank you for the very nice review. Yes Terri is an amazing person who always strives to do the best for every client. Bob"
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Ted Butler

April 1, 2026

5  out of  5
rating by Ted Butler
"Terri Drummond was helpful and addressed my needs quickly. I have been with Bob Watson-State Farm for at least 45 years and have always had great service"
We responded:
"Ted, gosh where has time gone?? Hard to believe we have done business together for all this time. I can't begin to thank you for your loyalty over these many years. Thank you for the wonderful review. Hope you have a great summer. Bob"
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Jeremy Arens

March 31, 2026

5  out of  5
rating by Jeremy Arens
"I’ve known Bob and used him for all my insurance needs for the past thirty years."
We responded:
"Jeremy, thank you very much for the kind review. We really appreciate you. Bob"
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Valarie Greenwood

March 31, 2026

5  out of  5
rating by Valarie Greenwood
"I’ve been with Bob Watson for over 35 years, and they have always been the best. I’ve never had any problems."
We responded:
"Valarie, thank you very much for the wonderful review. We appreciate you and will strive to continue that great service. Have a great summer. Bob"
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Patricia Turnbo

March 10, 2026

5  out of  5
rating by Patricia Turnbo
"Bethany was wonderful this morning. She assisted me in a smooth transition of my renter policy. Quick, easy no Stress. Thank you"
We responded:
"Patricia, thank you for the nice review on Bethany. She always goes the extra mile for everyone she works with. Have a great summer. Bob"
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Logan Whitley

March 4, 2026

5  out of  5
rating by Logan Whitley
"Veronica = best insurance agent ever"
We responded:
"Logan thanks for leaving a nice review. Yes Veronica is amazing and always so very helpful. Bob"
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devin pendleton

March 4, 2026

5  out of  5
rating by devin pendleton
"Great service from Luke at the office! Very patient and helpful guy. He helped me find a significantly cheaper insurance while being covered for MORE than my previous policy from geico!"
We responded:
"Devin, thank you for the 5 star review. Luke is a terrific young man and always very helpful. Bob"
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Andrew Zawisza

March 1, 2026

5  out of  5
rating by Andrew Zawisza
"Always very easy working with the office personnel at Bob Watson State Farm. Bethany Morrison handled my questions very professionally and very expediently, without any problems."
We responded:
"Andrew, thank you for the very kind review. Bethany is a wonderful team member who always delivers incredible service to everyone. Thanks for taking your time to review us. Bob"
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John Meyer

February 27, 2026

5  out of  5
rating by John Meyer
"Luke was great !! He gave me what I needed ! Thanks !"
We responded:
"John, thank you for your nice review. Yes Luke is a great young man who is always trying to make our clients feel comfortable with any insurance questions. Hope 2026 is a great for for you. Bob"
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Aaron Toll

February 26, 2026

5  out of  5
rating by Aaron Toll
"The absolute best! 1/3 cheaper with better coverage."
We responded:
"Aaron, thank you very much for the kind review. We are always here to help. Bob "
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Sheryl Galvin

February 23, 2026

5  out of  5
rating by Sheryl Galvin
"Our Family has had Bob as our insurance Agent since 1975. From Autos, boats and homes. Even after we moved to the Springfield area over 30 years ago, I can't think of anyone else I would want to handle our insurance needs. He and his staff have always been accommodating whenever we needed them, and in those times, they made it as smooth and seamless as possible for us."
We responded:
"Sheryl, thank you for taking the time to give us that wonderful review. Gosh we go back a long long time! I remember vividly when I first insured your family. I had only been an agent for about 2 years and your dad called me to give him some quotes. What great memories I have of your whole family. Thank you for all the trust you have shown in me to be allowed to service all your insurance needs over these many years. I hope all is well with you. Bob"
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Bradford Byrd

February 18, 2026

5  out of  5
rating by Bradford Byrd
"I am amazed at the ease of which I’ve been doing business with Bob Watson &Terri Drummond at State Farm Insurance. The ease of contacting and getting needs met quickly is a necessity. I have had car insurance sent to me via email and text while chatting with an officer of the law. I have also routinely had vehicles added and subtracted to my policies and added Renter’s Insurance added and sent to entities either through me or by State Farm. It is so easy, quick, and to the point working with State Farm and Bob Watson’s office."
We responded:
"Wow Bradford thank you for the SUPER review. It is so nice for us when we get a great review because we strive to provide outstanding service every single day. Terri, I and the entire team thank for your continued loyalty to our office. If you need anything we are always here for you. Thanks Bob"
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Ashley Smith

February 2, 2026

5  out of  5
rating by Ashley Smith
"Bethany on Bob Watson’s team has been wonderful on assisting me with my recent policy changes. The whole team has always been great whenever I need a change. I highly recommend them for any of your insurance needs. 😊"
We responded:
"Ashley, thank you for the wonderful review. It is a privilege to be your insurance agent. Please know we are always here for you when you need anything. Hope 2026 is a great year for you. Bob"
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Phil Bohnert

January 28, 2026

5  out of  5
rating by Phil Bohnert
"Terri D. always does a good job for me. She is knowledgeable and a hard worker and always tries to help me with policy questions and ideas on how to save money. Great Service!"
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Annie Browning

January 25, 2026

5  out of  5
rating by Annie Browning
"Called Terri on Friday afternoon with an issue on our insurance cards for our trucks. She immediately took care of the problem. She's the best."
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phil grosse

January 21, 2026

5  out of  5
rating by phil grosse
"Great service. Very helpful."