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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Coite

July 3, 2025

5  out of  5
rating by Joseph Coite
"Very personal and professional staff, they listen to your needs and respond appropriately to your questions and concerns"
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Julie Blaine

July 2, 2025

5  out of  5
rating by Julie Blaine
"I've had a great experience with this insurance company for years. The staff is incredibly knowledgeable, friendly, and always willing to help with any questions or concerns. They made the whole process smooth and stress-free, and I truly feel like they have my best interests at heart. Highly recommended!"
We responded:
"Julie, thank you so very much for the kind review. We certainly go back a long way. I remember vividly the day I met you and Jim. I have always so enjoyed our opportunities to see each other. I still remember all the many conversations Jim and I had in my office over the years. I miss him. We are always here for you!! Bob"
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Chad Smith

July 1, 2025

5  out of  5
rating by Chad Smith
"STATE FARM Agent Bob Watson & his Fantastic TEAM deserves 5 stars. Bob is very involved unlike many Agents. Amber, Kerri, Terri, and Veronica always there to help with a smile. REMARKABLE Professionals to help through life's biggest catastrophes and your most stressful times. 5 stars!"
We responded:
"Wow!! Thank you so very much Chad. My team and I really appreciate your kind words. In this day and age great service is getting harder to find. We try to always live up to our 100 year old promise, "Like a Good Neighbor, State Farm is there". Thanks again for sharing your thoughts!! Bob "
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Charles Vlasin

July 1, 2025

5  out of  5
rating by Charles Vlasin
"Absolutely the best customer service I have ever had. I've had insurance at a lot of places but never been treated as good as I am here. They are attentive and extremely prompt."
We responded:
"Chuck, thank you very much for the kind review. We take great pride in taking good care of our clients and try to always make things as simple for them as possible in all transactions. Please know if ever you need anything we are always here for you. Bob"
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Reade Montgomery

June 25, 2025

5  out of  5
rating by Reade Montgomery
"Above and Beyond Service every single time I call. Have been with them for 15 years and always have a fantastic experience! Kerri goes above and beyond to help me every way she can. Highly recommend to anyone looking for a great insurance company!"
We responded:
"Reade, thank you very much for taking the time to leave us such a wonderful review. Yes Kerri is a very special person who always tries her best to help our clients with any claim or service related issues. Thank you for your loyalty to us. Bob"
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Patrick Collins

June 17, 2025

5  out of  5
rating by Patrick Collins
"Have been clients of Bob Watson and State Farm for 40+ years. Never been disappointed. Staff has always treated us right. Bob has always had our back. 5 stars all the way."
We responded:
"Pat thank you so much for the kind review. You and I have been good friends for many years and I appreciate you and Brenda so much. Thanks again for your continued loyalty to me. Bob"
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Judy

June 17, 2025

5  out of  5
rating by Judy
"I had a great experience with Kerri. She was very professional, and it would be a pleasure to work with her at any time. Thank you, Kerri!"
We responded:
"Judy, thank you so much for taking the time to give our office such a kind review. We are always here to help in any way we can. My office has one simple goal and that is to give the very best service we can to our clients. Bob"
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Charles Farley

June 13, 2025

5  out of  5
rating by Charles Farley
"We have been with State Farm for about 50 years and have been with Bob Watson's office since about 1983 with the exception of the 5 years we lived out of state. We have stayed with Bob because of him AND his staff. They are all professional, efficient, friendly and so very helpful. They have helped us tremendously during our time with them and they are always ready to help and suggest solutions to our needs. I highly recommend them."
We responded:
"Oh my Charley, how nice of you to take the time to write such a nice review for us. We have been friends for so many years and I always enjoy our visits when you come in the office. My team and I are not perfect but we always try to do our very best for you, and most importantly we always have your back. Come have a cup of coffee sometime and we can catch up. Bob"
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Angela Heck

June 11, 2025

5  out of  5
rating by Angela Heck
"I called the office to upgrade my auto insurance. Kerri was very helpful in upgrading my policy. It only took a matter of minutes to make the necessary changes and have my new insurance card sent to me via email. Such great efficiency! Thank you!"
We responded:
"Angela, thank you for the very nice review. Yes Kerri is a very talented and compassionate representative. We are always available for you for any needs you might have, Bob"
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brook

June 10, 2025

5  out of  5
rating by brook
"So helpful and kind!"
We responded:
"Thank you for the kind review. We are always here to help in any way!! Bob"
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K C643

June 6, 2025

5  out of  5
rating by K C643
"We love Terri. She is always friendly and helpful. Great at communicating with us. We have been with State Farm for over 25 years and wont be leaving just because how awesome Terri is."
We responded:
"Thank you for the wonderful review. Yes Terri is an amazing and kind individual who always has the ability to make things simple and easy for people. We are always here to help in any way we can. Bob"
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sarah nickell

June 4, 2025

5  out of  5
rating by sarah nickell
"Bob Watson has been our agent for 19 years. We love the ladies in the office!! They are always so kind to answer any questions we have and help us with any changes we need to make. I highly recommend the Bob Watson State Farm office in Blue Springs!!"
We responded:
"Sarah, thank you for the wonderful review. My gosh where does time go, it just seems like yesterday that we insured you. Thank you for all the years with my office. Bob"
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Tiffany Myers

June 3, 2025

5  out of  5
rating by Tiffany Myers
"I've been with Bob Watson for a very long time! I love the customer service I receive, especially from Kerri. Always helpful and quick to respond. Thanks for taking care of your customers!"
We responded:
"Tiffany, thank you for your kind review. We value your continued business but more importantly we value your opinion on how we perform for you. Yes Kerri is an amazing representative with wonderful knowledge and compassion. She is truly a professional. Bob"
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dalois ausemus

June 2, 2025

5  out of  5
rating by dalois ausemus
"I have been with state farm for many years. Terry is the best. Always helpful. She is always so kind. She follows through with everything she says."
We responded:
"Dalois, thank you for the very nice review. I am so happy that Terri takes great care of you and any insurance needs. We really value your business and especially your opinion of our services. Bob"
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Annelise L

June 2, 2025

5  out of  5
rating by Annelise L
"I have been a Bob Watson State Farm customer for over 15 years, their office and staff have made it so easy to grow my policy to accommodate new drivers and vehicles over the years and are always looking at ways to save me money in the process. Thank you to everyone at Bob Watson!"
We responded:
"Annelise, thank you for the nice review. We value your thoughts about how we perform for you. Please know we are always available to help in any way. Bob"
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ericka hicks

May 29, 2025

5  out of  5
rating by ericka hicks
"Kerri Francis was professional, polite and prompt. Excellent customer service! Keep up the good work, Kerri."
We responded:
"Ericka, thank you very much for the nice review. Yes Kerri is an amazing representative who will always be there for you. She is talented, helpful and very caring. Bob "
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Pamela Stringer

April 8, 2025

5  out of  5
rating by Pamela Stringer
"You won’t find a more dedicated and hard working staff. Through auto claims, a home-owners claim, what feels like a hundred policy changes, finding proper life insurance, and 7 years of assistance, the crew at the Bob Watson office has always gone above and beyond to take great care of my family. Special shout out to Amber W who has always been our primary representative. In stressful times, she has taken care of so many things for us that I can’t thank her enough for."
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Susan Soukhakian

September 20, 2024

5  out of  5
rating by Susan Soukhakian
"I had called to get insurance on my new RV...I spoke with Veronica... she was super helpful, answered my questions and addressed my concerns..what she didn't know she did the research and called me back...it was a pleasure working with her"
We responded:
"Susan, thank you for the kind review. You are absolutely correct Veronica is thoughtful, kind and very knowledgeable. If ever you need anything please don't hesitate to reach out. Bob"
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Damon Guyer

April 20, 2024

5  out of  5
rating by Damon Guyer
"Amber Wright made it easy for me when I had to make a claim."
We responded:
"Damon, thank you for the review. Amber is always very helpful and enjoys making insurance easy for everyone to understand. Bob "
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Darrell Jones

November 20, 2023

5  out of  5
rating by Darrell Jones
"Always Great customer service ,my experience with Bob Watson-StateFarm💯💯💯💯💯💯👍👍👍👍👍"
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Dustin Scott

September 12, 2023

5  out of  5
rating by Dustin Scott
"Was formerly insured by another major insurance agency. I just couldn’t shake the feeling that I was paying way too much, but never took the time to look into it. Happen to run into Amber Wright at a friends house party one Saturday night and I couldn’t believe it! I knew Amber from high school! I actually taught her how to drive a manual transmission, lol. Anyways, after catching up I asked if she could put together a quote for me. Monday morning it arrived, almost 200.00dollars lower than my current price!!! Same coverage! She is always enjoyable to talk with and I truly feel like she has my best interest in mind. Have referred all my family members and friends her way and they all love her! Thanks again Amber."
We responded:
"Dusty, I really appreciate your kind words. Amber is a special young lady who is immensely talented and yet very patient and helpful. She will always be there for you if you need anything. Bob"
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Chris Nunn

July 9, 2023

5  out of  5
rating by Chris Nunn
"Helpful and informative."
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G

January 11, 2023

5  out of  5
rating by G
"Bob Watson is the best of the best! He genuinely cares about his clients and staff and he’s not afraid to go to bat for them when necessary. He’s helpful and knowledgeable and I have every confidence that he’s got my back. Can’t recommend strongly enough. This is who you want to call when you need car or homeowners insurance!"
We responded:
"That is so very kind of you to say about our office. We really appreciate your response and happiness with us!! Thank you Bob"
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Phil L

November 2, 2022

5  out of  5
rating by Phil L
"Great staff and rates!"
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David Boston

January 28, 2022

5  out of  5
rating by David Boston
"My apartments changed owners and needed our renters insurance updated but they would not make it clear exactly how they needed it to be on the form. Amber really went above and beyond in contacting them and nailing down exactly how they needed the liability insurance to look. I would definitely recommend this place for your insurance!"